Very early in my career, I became the lead break/fix technician in a small IT department. I didn’t get the role because I knew someone or played office politics well (because, for full transparency, I still don’t). I got it because I showed up with a positive attitude, could troubleshoot problems effectively, and genuinely cared about doing the work well. It felt like a natural progression, and I was proud of it. It’s a pattern that’s followed me throughout my career. Get an individual contributor position and eventually move into leadership. by Scott Keck-Warren